Build Time

Before shipping, each device must be individually hand made to order. For current build times and information on the ordering process please check the ordering and build time page here.


Shipping

All orders are subject to shipping costs and times relevant to the item ordered and the destination, we are committed to ensuring the safe delivery of your investment and all orders will be packed appropriately and are shipped insured by Royal Mail.

We strive to get your order into your hands as fast as we possibly can, all NCA devices are individually built to order by hand with a variable build time described on our ordering and build time page here.

All orders ship within 24 hours of the build completion and then the relevant shipping time selected at checkout commences.

Selecting the fastest shipping option does not shorten the build time, we build as quickly as we can within the quoted build time then we ship.

Please note we ship orders Monday - Friday only.

U.K - Shipping costs per order (up to 4 items) 

Royal Mail next day by 1pm £7.30

Royal Mail 1st Class £4.40

Royal Mail 2nd Class £3.85

The above flat rate postage and packaging delivers to most mainland U.K. destinations and is insured, signature required delivery by Royal Mail.

We are now shipping to USA, Canada, Australia, New Zealand and most European destinations (Austria, Belgium Finland, France, Germany, Hungary, Italy, Ireland, Spain, Sweden, Switzerland, Poland, Netherlands, Norway).

Europe - Shipping costs per item. 

(Austria, Belgium Finland, France, Germany, Hungary, Italy, Ireland, Spain, Sweden, Switzerland, Poland, Netherlands, Norway)

Royal Mail International 3-5 days £4.40

The above postage and packaging cost delivers to most destinations in Austria, Belgium Finland, France, Germany, Italy, Ireland, Spain, Sweden, Switzerland, Poland, Netherlands, Norway and is insured delivery by Royal Mail.

USA - Shipping costs per item. 

Royal Mail International 5-7 days £5.50

The above flat rate postage and packaging delivers to most continental US destinations and is insured delivery by Royal Mail.

Canada - Shipping costs per item. 

Royal Mail International 5-7 days £5.50

The above flat rate postage and packaging delivers to most Canadian destinations and is insured delivery by Royal Mail.

Australia - Shipping costs per item. 

Royal Mail International 5-7 days £6.00

The above flat rate postage and packaging delivers to most Australian destinations and is insured delivery by Royal Mail.

New Zealand - Shipping costs per item. 

Royal Mail International 5-7 days £6.00

The above flat rate postage and packaging delivers to most New Zealand destinations and is insured delivery by Royal Mail.

If you do not receive your order or a delivery attempt card by the expected date eg; one business day after despatch notification for 1st Class, 2 business days for 2nd Class within the UK or as quoted above for your country please contact us as soon as possible and we will follow up with Royal Mail.


Returns

Our returns period is 14 days of receipt of the complete order in line with distance selling regulations in the U.K.

It is the customers responsibility to contact us within 14 days of receiving the complete order to ensure the order is eligible for return. 

Please retain all the original packaging for your items until you have decided to keep the goods, this is very important as an additional charge will be made for items returned without the original packaging.

Please note that all custom shop work and modification or rehousing orders are final due to the nature of the products being sold.

If you wish to return any items within the 14 day Returns period, all items must be packed in a strong cardboard box with appropriate internal packaging to protect the items and prevent them from moving around in transit to avoid scratches or damage.

NCA cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return will be refused or refund reduced if items are not packaged correctly.

Once returned to us we will process a refund excluding postage.

Any custom builds, modifications or rehousing are excluded from the returns policy due to the nature of the products and services.

Please note the cost of returning the items to us must be covered by the customer and where goods have been damaged, marked or show signs of excessive testing or use (outside the normal bounds of showroom use) a charge will be made to compensate for the reduction in value.

Please insure your return whilst in transit.

We recommend that when arranging delivery back to us you make sure your goods are insured to their full value whilst in transit. NCA cannot accept responsibility for returned items that are damaged in transit although we will inform you as soon as we are aware of any transit damage so that you can make a claim against your chosen courier.

If you wish to return any item please let us know by completing the contact us form with the full details of the return request within 14 days of receiving your order.

In the case of non-delivery or return to sender where the package has either been declined at point of delivery, no action taken by recipient or return to sender due to exceeding the Royal Mail hold period of 18 days the order will be refunded automatically on receipt of the goods at the workshop minus the original postage cost.

Full terms and conditions of sale can be found here.